Rick Banister on Remote Leadership

I can’t always see my teammates’ faces when I deliver instructions, feedback, or design criticism. I can’t always tell how they feel. It’s difficult to know if someone is having a bad day or a bad week. And I struggle most with measuring my impact as a leader in real time. I would like to “spend more time with my team” online, but we are spread across eight time zones. We work with developers from Bulgaria to Australia. I can’t be online all the time and I can’t give everyone the same amount of “facetime”. When I propose changes to our team design process, I can’t see their effect very quickly. Herein lies the biggest lesson I’ve learned from leading a team—patience .

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